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Okay, so .... At work just this Sunday (9/20/09), I was trying to tell my closing supervisor that he should, in the future, be more carfeul about letting a customer get away with what was likely a scam. The customer had an HP 29 ink cartridge box with an HP 28 ink cartridge in it. He apparently had a receipt and claimed that he found the wrong caqrtridge in the box when he opened it. An actual customer would have likely asked for an exchange, but this guy asked just for a return. I didn't actually process the return, but when I looked at the box and cartridge, it was pretty clear that the guy had just put the (five years old) 28 cartridge into the (just recently made) 29 box. I was just trying to let my supervisor know to be careful in the future, and he got very angry with me about it. That was only the beginning of the trouble.
Near closing time, another customer came in with a TI graphing calculator and wanted to return it. Well, my supervisor was out to get another till to count when he saw the customer and went to help him. Immediately, he yelled at the customer that he wouldn't do the return and that the customer should just leave. See, the original transaction took place at another OfficeMax store in town, not mine, and the customer had used a debit card on the transaction. If I had been able to help the customer, then I would have done the transaction as best I could. Debit transactions from other stores are sometimes just weird in the register system. Anyway, my supervisor was yelling at the customer to leave, and the customer was getting upset that he couldn't just return the calculator. The customer tried to reach back for his wallet and thus his debit card and his ID. My supervisor accused him of trying to pull a gun on him. They yelled loudly and angrily at each other for some time, with the customer threatening, rightly, to call corporate. Finally, my supervisor, with an air of disdain and hatred, said that he would do the return anyway. The return was eventually processed, and the customer eventually left, but he was not happy. It didn't help my supervisor that he used a racial epithet against the customer or kept slinging his name around for the customer to use later.
My supervisor went into the cash office to count down some more, all the while I was afraid that I would be hurt in the events of the night, even though I was NOT hurt. He and I have never really seen eye to eye, since I think that he's crap as a supervisor and employee. The very next day, I informed my manager and assistant manager about the incident, as I couldn't get ahold of them previously to talk about how I was afraid of my supervisor. I described the incident and all, and he said that he would need to talk to HR about it first. Anyway, the customer called just a few minutes after that and was saying that he was getting a lawyer involved and so forth. I handed the call off to my ASM, and I guess that he took care of it.
Right now, I know that something is being done. I don't know what, but something is being done, and I guess that's all I need to know. I also know that I never want to be in the building alone with my supervisor ... nor see him on the street, nor any other situation involving him. I don't want to get hurt. |